Barcelona | Hybrid | Full-Time | 6-Month Temporary Contract
Turn every customer interaction into a moment of care.
Behind every order placed on PromoFarma, a person is trusting us with their health and well-being.
At PromoFarma by DocMorris, our vision is “Health in one Click.” We make healthcare simple, accessible, and human across Europe. And we do it together, because we believe in “Shaping healthcare together! Join us.”
We’re looking for a Customer Success Specialist who understands that customer service is more than answering questions. It’s about building trust, showing empathy, and delivering solutions that truly matter.
If you believe great service can make someone’s day and sometimes even their health journey, better, this role is for you.
Your Mission
As part of our multicultural Customer Success team, you will ensure that every customer feels heard, supported, and valued.
You won’t just handle tickets. You’ll create meaningful experiences.
You’ll act with empathy, apply knowledge responsibly, and collaborate with colleagues across teams to deliver solutions that reflect our values: customer-centric, caring, competent, agile, and collaborative.
What You’ll Do
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Support customers via phone, email, and chat in Spanish and English
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Assist with order inquiries, delivery questions, and post-purchase support
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Resolve issues with ownership and accountability
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Guide customers towards relevant health, wellness, and beauty products
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Collaborate with logistics, commercial, and tech teams to find effective solutions
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Use tools like Zendesk or similar ticketing systems to manage cases efficiently
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Ensure every interaction strengthens trust in our brand
You’ll balance efficiency with empathy, because behind every message is a person.
What You Bring
We value mindset and impact over rigid requirements. You might be a great fit if you have:
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Strong communication skills in Spanish (fluent) and English
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Experience in Customer Service, Call Center, eCommerce support, or online retail
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A calm, organised approach in fast-paced environments
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A problem-solving mindset and attention to detail
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A collaborative attitude — you share ownership and work transparently with others
Nice to have:
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Experience with Zendesk or CRM/ticketing tools
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Background in health, beauty, personal care, or digital marketplaces
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Portuguese or another European language
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Any affinity or interest to learn about AI
Why Join PromoFarma by DocMorris?
Because here, your work has a real impact.
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Be part of a fast-growing European HealthTech company
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Work in a hybrid model in Barcelona
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Join a diverse team representing 25+ nationalities
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Access learning opportunities and internal mobility within the DocMorris Group
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Enjoy employee discounts and wellbeing benefits
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Thrive in a culture built on empathy, shared ownership, and continuous improvement
We are committed to diversity, equity, and inclusion. We welcome people from all backgrounds, identities, abilities, and career paths. Different perspectives make us stronger and better for our customers.
Ready to Make an Impact?
If you’re looking for a Customer Success role where empathy meets innovation, and where your contribution genuinely matters, we would love to hear from you.
Apply today and help us shape the future of digital healthcare in Europe.
PromoFarma by DocMorris – Shaping healthcare together.
