Operational Transformation & Training Specialist (m/f/d)

DocMorris • Aachen, Heerlen • On-Site

  • Full-time

Aachen, Heerlen

 

Transformation starts with you.

As an Operational Transformation & Training Specialist, you support teams in implementing AI-driven services such as chatbots, voicebots, and email automation. You design hands-on training formats, coach team leads, and help employees embrace and shape change with confidence and clarity.

What you’ll do
  • Support the rollout of Conversational AI, email automation, and voicebots in Customer Service

  • Act as a sparring partner for team leads during transformation

  • Design and deliver engaging, practical training sessions

  • Create internal documentation (e.g. playbooks, guides, toolkits)

  • Collect feedback and translate it into process/tool improvements

  • Contribute to a learning culture centered around AI in service

What you bring
  • A degree in organizational development, communications, business IT, or a similar field

  • Completed training as a Train-the-Trainer and/or in Change Management

  • Experience in guiding operational change (e.g. as a trainer, project coordinator, team lead)

  • A passion for supporting people through change – with empathy and structure

  • Excellent communication and facilitation skills

  • Interest in AI and digital service workflows

  • Self-driven, structured, and hands-on

  • Fluent in German, good command of English

  • Experience with tools like Zowie, Zendesk, Jira, and OKR-based work is a plus

Our benefits in the Netherlands

At the Heerlen and Aachen locations, a German or Dutch contract may apply. We will inform you about the type of contract and the associated benefits during the selection process.

Reimbursement of travel costs for the daily commute (up to 45 km each way)

Attractive company pension scheme with 2/3 employer contribution

30 days holiday and holiday pay (8% of gross annual salary)

Occupational disability insurance for comprehensive cover for loss of earnings

Collective agreement with dynamic salary development

Opportunity to participate in the employee participation program (stock options)

Bicycle leasing and shopping discounts through Corporate Benefits

Access to eLearning platforms such as LinkedIn Learning

Reimbursement for remote work

Financial support in the event of a necessary relocation

Free parking spaces and roofed bicycle stands, some with charging stations

Our team

Take a look behind the scenes at DocMorris

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Shaping healthcare together. Join the team!

Apply now