Conversational AI Builder (m/f/d)

DocMorris • Aachen, Heerlen • On-Site

  • Full-time

Aachen, Heerlen

 

Shape the future of customer communication – with no-code and AI.

At DocMorris, we're reshaping digital healthcare. As a Conversational AI Builder, you'll create smart, automated dialogues via chatbots, email flows, and voicebots. Using modern no-code tools like Zowie, you’ll craft seamless customer experiences while collaborating across departments.

What you’ll do
  • Design, build, and maintain chatbot flows using Zowie

  • Enhance AI-powered email communications

  • Collaborate with Customer Service, IT, and Product teams

  • Analyze interactions to improve user experience

  • Contribute to the development of voicebot solutions


What you bring
  • A degree in business informatics, communication design, or related field

  • Certification or training in Conversational AI Design or no-/low-code platforms

  • Experience with AI-driven automation in customer service

  • Hands-on with tools like Zowie, Zendesk, Jira, and OKR methodology

  • Strong communication and dialogue writing skills

  • Basic understanding of LLMs and automation logic

  • Fluent in German and English

Our benefits in the Netherlands

At the Heerlen and Aachen locations, a German or Dutch contract may apply. We will inform you about the type of contract and the associated benefits during the selection process.

Reimbursement of travel costs for the daily commute (up to 45 km each way)

Attractive company pension scheme with 2/3 employer contribution

30 days holiday and holiday pay (8% of gross annual salary)

Occupational disability insurance for comprehensive cover for loss of earnings

Collective agreement with dynamic salary development

Opportunity to participate in the employee participation program (stock options)

Bicycle leasing and shopping discounts through Corporate Benefits

Access to eLearning platforms such as LinkedIn Learning

Reimbursement for remote work

Financial support in the event of a necessary relocation

Free parking spaces and roofed bicycle stands, some with charging stations

Other opportunities
We evaluate all jobs for you in order to suggest similar jobs that match the tasks and required skills.

Our team

Take a look behind the scenes at DocMorris

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Shaping healthcare together. Join the team!

Apply now