Conversational AI Builder (m/f/d)

DocMorris • Aachen, Heerlen • On-Site

Full-time

Aachen, Heerlen

Shape the future of customer communication – with no-code and AI.

At DocMorris, we're reshaping digital healthcare. As a Conversational AI Builder, you'll create smart, automated dialogues via chatbots, email flows, and voicebots. Using modern no-code tools like Zowie, you’ll craft seamless customer experiences while collaborating across departments.

What you’ll do

Design, build, and maintain chatbot flows using Zowie
Enhance AI-powered email communications
Collaborate with Customer Service, IT, and Product teams
Analyze interactions to improve user experience
Contribute to the development of voicebot solutions

What you bring

A degree in business informatics, communication design, or related field
Certification or training in Conversational AI Design or no-/low-code platforms
Experience with AI-driven automation in customer service
Hands-on with tools like Zowie, Zendesk, Jira, and OKR methodology
Strong communication and dialogue writing skills
Basic understanding of LLMs and automation logic
Fluent in German and English

Our benefits in the Netherlands

At the Heerlen and Aachen locations, a German or Dutch contract may apply. We will inform you about the type of contract and the associated benefits during the selection process.