As a member of the Sales Team for the Portuguese and Spanish markets, your primary responsibilities as an Inside Sales representative will include:
- Identify and recruit new sellers in Spain and Portugal, including pharmacies, parapharmacies, and brands, through phone and video calls to establish collaborations. Negotiate target catalogues for inclusion on the platform.
- Onboard and train new sellers to the platform, providing initial guidance on sales, catalogue management, and strategies to optimise their performance within our seller network. Conduct follow-ups with existing sellers and offer additional services, such as Next Day delivery solutions.
- Oversee order fulfilment and shipping processes, ensuring timely and accurate deliveries.
- Provide comprehensive support by offering precise information on products, orders, shipping, and returns.
- Address and resolve seller complaints and issues promptly and effectively, maintaining high levels of satisfaction.
- Collaborate with cross-functional teams, including Seller Success, Catalogue, Marketing, and Warehousing teams, to resolve challenges related to order delays, incidents, or returns.
- Analyse and monitor KPIs, ensuring performance targets are met and identifying opportunities for improvement.
Skills & Capabilities:
- A minimum of 2 years experience in a commercial role within e-commerce, marketplaces, or fast-growing companies. Experience in the pharmaceutical sector is a plus.
- Strong commercial and communication skills, with the ability to attract sellers and negotiate optimal agreements.
- Excellent organisational and management skills, with the ability to prioritise tasks effectively and identify areas for improvement.
- Analytical mindset, capable of interpreting data and KPIs to drive decision-making.
- Adaptability to change, thriving in a fast-paced, dynamic, and ever-evolving environment.
- Proven problem-solving abilities to address challenges efficiently and effectively.
- Self-motivated and proactive, with the ability to work independently.
- Intermediate in Excel for data analysis and reporting.
- Min. C1 level Spanish and Portuguese
- English: medium level for professional communication is a plus
