Business Analyst / Data Owner – Customer Service (m/f/d)

DocMorris • Aachen, Heerlen • On-Site

  • Full-time

Aachen, Heerlen

 

Turn data into decisions that matter.

As a Business Analyst / Data Owner, you are the bridge between our Customer Service teams and the data landscape. You identify reporting needs, develop dashboards, and collaborate with the central data team to empower data-driven decisions and improve our digital customer service.

What you’ll do
  • Analyze KPI and reporting requirements within Customer Service

  • Build and maintain dashboards & reports (e.g. using Tableau, Power BI)

  • Act as the data contact for access, logic, and quality across the service domain

  • Collaborate with Data Analysts, Engineers & Scientists to ensure data availability

  • Ensure consistent data definitions and stakeholder transparency

  • Identify service process improvements through data analysis

What you bring
  • A degree in business informatics, economics, IT, or a related field, ideally with training in Business Analytics

  • Professional experience in data analytics, preferably in customer service or e-commerce

  • Strong skills with BI tools like Tableau, Power BI, or Looker

  • Understanding of data modeling and reporting workflows

  • SQL knowledge is a plus

  • Strong analytical mindset and problem-solving approach

  • Excellent communication skills across technical and operational teams

  • Fluent in German, good in English

  • Experience with Zowie, Zendesk, Jira, and OKR methods is beneficial

Our benefits in the Netherlands

At the Heerlen and Aachen locations, a German or Dutch contract may apply. We will inform you about the type of contract and the associated benefits during the selection process.

Reimbursement of travel costs for the daily commute (up to 45 km each way)

Attractive company pension scheme with 2/3 employer contribution

30 days holiday and holiday pay (8% of gross annual salary)

Occupational disability insurance for comprehensive cover for loss of earnings

Collective agreement with dynamic salary development

Opportunity to participate in the employee participation program (stock options)

Bicycle leasing and shopping discounts through Corporate Benefits

Access to eLearning platforms such as LinkedIn Learning

Reimbursement for remote work

Financial support in the event of a necessary relocation

Free parking spaces and roofed bicycle stands, some with charging stations

Take a look behind the scenes at DocMorris

Working in Data at DocMorris
Working in Data at DocMorris

Our Head of Data in Barcelona, Sierra, shares details about her team, their work, and what it's like to work at DocMorris.

Take a look behind the scenes at DocMorris

1/5
2/5
3/5
4/5
5/5

Shaping healthcare together. Join the team!

Apply now